Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.  

Customers can add a Card to their account securely:  

Customers can add a card from the Kennelbooker App or the older Online Portal 

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

  • Once downloaded use RAGS&BERTS in the first screen to link to your account.
  • The email address is the one you currently have booking confirmations sent to.  

             

  • Sign in and then press the … more in the bottom left corner  
  • Click the blue Credit / Debit Card screen  
  • Press blue Add New Card  

     

KB Online portal 

  • Sign in and then press the three lines icon in the top right corner  
  • On the pop-up / slider press Credit / debit Cards  
  • Press the blue Add New Card button 

        

Adding the Card 

Using the app or the portal this part of the journey is the same. You need to provide: 

  • Your Name on the Card  
  • Long 16-digit Card Number  
  • Expiry Date MM/YY 
  • 3-digit security number (CVV2)  
  • Press SAVE CARD NOW  

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey 

  1. The card details will identify your Bank or Payment Provider and will ask permission to start the journey.  
  2. Log in using your credentials to your own Bank (not shown)  
  3. The Authorisation should be waiting for you when you log in  
  4. There will be a ‘Please Authorise’ screen  
  5. Once authorised, you can close your Bank or Payment App (not shown) 
  6. Returning to KennelBooker will confirm the card has been added   

If there is an issue at any point, the card will not be added.  

Press ADD NEW CARD again to restart the journey  

Don't just take our word for it

"Thanks so much for the photos and amazing job grooming Scooby - very much appreciated! "

Mike & Scooby

"I just wanted to express my heartfelt gratitude for looking after our beloved spaniel, "Blue," during his stays at the hotel. It means a lot to us knowing that he is being well taken care of when he's away from home. We've noticed that he seems to genuinely enjoy his time there, despite returning home for the weekends. Initially, he seemed a bit lo…"

David & Blue

"Rags & Bert's have been incredibly patient, understanding and supportive of our very nervous rescue dog. They worked at our pace as well as guided us and now our dog loves daycare."

Sharna Swaine and Rafa

"We are very happy with Alfie's groom, I don't expect he was that easy. In fact, I'm surprised you managed to get a photo of him on the table without being held down with more than a lead!! "

Sarah & Alfie

"Thank you for having Suzi over Christmas and New Year, we missed her so much! But the postcards & Instagram kept us up to date so thank you very much to all the staff that looked after her. She looked to be having a great time. She was also beautifully groomed when we collected her on our return from our holiday. Thank you, Sophie. "

Fliss & Suzi

"This place is amazing. I was nervous about leaving my GSD Tao while away on holiday however their caring nature and stimulating dog activities completely put my mind at rest . The regular updates also helped and was an amazing touch I didn’t expect. I would thoroughly recommend Rags and Bert’s - they really care about each dog and tre…"

Cheryl Cooke
Copyright © 2025 Rags and Berts Ltd  |  All Rights Reserved
Rags & Bert's Ltd
25 Loverock Road
Reading
Berkshire
RG30 1DZ

0118 207 7788
enquiries@ragsandberts.co.uk
www.ragsandberts.co.uk