Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""A really big part of me does not want to leave this review as Sophie will get even busier! Sophie is the first groomer to really listen to what we would like, and definitely don’t want I.e Murphy is more sheepdog then poodle and so we do not want to whole poodle blow dry, and everything we asked Sophie did brilliantly. Even inside his ridiculo…"
Amanda & Murphy

""The groomer Sophie did a fantastic job grooming my nervous Collie X rescue. He had never been groomed before, Sophie was patient & understanding & my boy looked just like a pup again. Great job 👍🏼""
Somer

"Our dog Barry comes to Rags and Bert's every week and recently stayed for a week whilst we were on holiday. We love the “postcards” we receive sending pictures about what he’s upto in his hotel stays and it’s lovely to know how much of an amazing time he has on his holidays at rags and berts (it’s also very obvious from the way he runs in…"
Nicola

""Very good and professional dog care. Numbers of different services. Taking care even of difficult dogs. Highly recommend.""
Andrzej

"As Lilly is a ex street dog that was rescued from a kill shelter in Romania it was really important that we found her somewhere we could board her when we were on holiday that wasn’t a “traditional” kennel setup. We have hit the jackpot with Rags and Bert’s, she absolutely adores her stays there, she properly sulks for a couple of days when…"
Sally & Lilly

"Jake was brilliant with working with our oversea rescue. He was very patient and understanding of his reactiveness and managed to get the best out of him. Would highly recommend, and would use in the future if we chose to adopt again."
Kayleigh