Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"I have been using Doggy Daycare since my dog was three months old and he absolutely loves it! I think it has been so important to socialise him with other dogs from a young age and all of the staff at Rags & Bertâ€™s are very helpful and friendly. He also stays overnight in the dog hotel on occasions which has been really useful. "
Alexandra Harris and Vincent

"I just wanted to send a thanks to Sophie for giving Rolo the best grooms! Rolo always comes out smelling amazing and we love the style of haircut. You can tell Sophie genuinely cares for every dog she grooms, and itâ€™s safe to say, Rolo loves his monthly grooms! Also wanted to say that Rags and Bertâ€™s day care and doggy hotel is h…"
Jess & Rolo

"This place is amazing. I was nervous about leaving my GSD Tao while away on holiday however their caring nature and stimulating dog activities completely put my mind at rest . The regular updates also helped and was an amazing touch I didnâ€™t expect. I would thoroughly recommend Rags and Bertâ€™s - they really care about each dog and tre…"
Cheryl Cooke

"Thank you for all you do for Lexi and us! Lexi loves her time with you all and the dog bus is amazing and so helpful! "
Claire & Lexi

"Thank you for having Suzi over Christmas and New Year, we missed her so much! But the postcards & Instagram kept us up to date so thank you very much to all the staff that looked after her. She looked to be having a great time. She was also beautifully groomed when we collected her on our return from our holiday. Thank you, Sophie. "
Fliss & Suzi

"I just wanted to express my heartfelt gratitude for looking after our beloved spaniel, "Blue," during his stays at the hotel. It means a lot to us knowing that he is being well taken care of when he's away from home. We've noticed that he seems to genuinely enjoy his time there, despite returning home for the weekends. Initially, he seemed a bit lo…"
David & Blue