Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Rags & Bert's have been incredibly patient, understanding and supportive of our very nervous rescue dog. They worked at our pace as well as guided us and now our dog loves daycare."
Sharna Swaine and Rafa

"Rags & Bert's takes care of my fur baby like heâ€™s their own. Even respects his diva demands as he thinks heâ€™s more human than dog. I really donâ€™t trust anyone else and he has the BEST time every time heâ€™s there."
Katie Kopka and Ascher

"Highly recommended, Jake was wonderful! We recently attended a puppy training session at Rags & Bertss with our dachshund, Koi, and it was such a wonderful experience! Jake helped us so much to better understand our dog — how to help him enjoy life while also becoming a well-behaved and disciplined pup. You can really see how passionate Jak…"
Georgiana

"I wanted to take a moment to give some feedback about Sophie, who has been grooming my dog, Luki. I’ve been coming to her regularly for full grooms—bath, haircut, nail trim, ear cleaning—and I honestly can’t speak highly enough of the work she does. Luki is a large, very fluffy Sproodle, and he’s not easy to groom—he gets anxious and…"
Teresa & Luki

"The staff are wonderful, the environment is fantastic for socialising all types of dogs together in a fun environment with complete monitoring and engagement by the staff with the dogs and they come home happy and tired - just perfect."
Lynn Cordell, Alfie and Dexter

"Excellent doggie hotel. From meeting the owner to placing my dog into their care, it’s nothing short of excellent. Bailey gets doggy daycare as well as a overnight stay and the key thing is I know he is safe and having fun while I’m away on holiday. I have recommended them to my other friends with doggies...can’t say I’ve done that…"
Angela & Bailey Bean