Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""My active Westie has been staying and playing at Rags & Bert's for 2 years now. He loves his regular playdays and runs inside excited to see all the staff and his doggy friends. Rags & Bert's have been fantastic for helping him run off his energy and learning how to socialise with multiple dogs. Rags & Bert's are our number 1 choice for playda…"
Kate

"Once we say shall we go to Rags & Bert's he does not leave my side! We know he is saying come on let us go! He is as excited to meet his humans there as he is to meet his friends! Once home he sleeps like a dog who has had the the Best Day Ever, every time. "
Amanda B. and Murphy

"Rags & Bert's takes care of my fur baby like heâ€™s their own. Even respects his diva demands as he thinks heâ€™s more human than dog. I really donâ€™t trust anyone else and he has the BEST time every time heâ€™s there."
Katie Kopka and Ascher

""Our Labrador started Daycare at Rags and Bert’s the second day they opened over eight years ago and is still enjoying his days there. Burt is quite nervous at times but the team understand this and look after him very well. Five years ago Ava, another Labrador joined our family and as a puppy she enjoyed her time at Daycare and still goes but on…"
Alexia & Burt

""Like many dogs, our Leonberger isn’t keen on going to the groomers! But in Sophie we have found someone who is very respectful and responsive to our big girl. She will only go as far as tolerated and always follows our wishes. She recommended 5 weekly grooms to try to get our girl more used to the process and we think that is working. Sophie goe…"
Claire

""The groomer Sophie did a fantastic job grooming my nervous Collie X rescue. He had never been groomed before, Sophie was patient & understanding & my boy looked just like a pup again. Great job 👍🏼""
Somer