Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"I brought my young very shy puppy to Rags & Bert's. The staff were so nice and supportive, they took time to slowly introduce my puppy to other dogs, gave her cuddles and noticed when she needed time out. Roll on a few months and I have happy and confident puppy. "
Kristina Kelly and Coco

""Our Dachshund regularly uses the wonderful daycare at Rags; and the Grooming Pod at Rags is equally fantastic. The level of care and attention shown always keeps us going back. Sophie the Head Groomer always goes above and beyond. We can’t recommend the Grooming Pod at Rags & Bert's enough along with Rags’ amazing daycare. Thank you all so muc…"
Jason

"Our dog loves his weekly visit so much that we also use the boarding option when we’re away. He is well looked after, comes home happy, healthy and exhausted! The staff are fantastic and always give us a little pupdate and pictures. Milo has come on leaps and bounds since attending. Thoroughly recommend their services."
Loz

"Thank you for having Suzi over Christmas and New Year, we missed her so much! But the postcards & Instagram kept us up to date so thank you very much to all the staff that looked after her. She looked to be having a great time. She was also beautifully groomed when we collected her on our return from our holiday. Thank you, Sophie. "
Fliss & Suzi

"Rags & Bert's have been incredibly patient, understanding and supportive of our very nervous rescue dog. They worked at our pace as well as guided us and now our dog loves daycare."
Sharna Swaine and Rafa

""The groomer Sophie did a fantastic job grooming my nervous Collie X rescue. He had never been groomed before, Sophie was patient & understanding & my boy looked just like a pup again. Great job 👍🏼""
Somer