Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Happily recommend Rags & Bert's. My dachshund Rolo adores going on a Thursday. He sprints in and the pictures on the Instagram show me he’s loving life. We also booked a stay over Christmas. He got spoilt and we got a little update on how he was doing which calmed my nerves. Great staff!"
Kim & Rolo

"Want to say a huge thank you to looking after our girl, Raven, last week! Could tell how well she was looked after, such a great experience after previously having a poor experience at another kennel. We are so grateful for the care and attention from the team. She has been quite upset with us since coming home so I think she is missing being there…"
Georgia

"Absolutely the Best Dog Hotel Around! Rocky goes to Rags and Bert’s Dog Hotel regularly and I honestly wouldn’t send him anywhere else. From the moment we walk in, he’s so excited, Rocky can be nervous at times but it’s clear he absolutely loves it there. The team are fantastic: friendly, professional, and genuinely caring. They work so h…"
Nicky

"I was anxious about leaving my 2 rescue dogs in day care initially, but it was the best decision I've made for them. Smudge is 7 and was very nervous, he is so much more confident now and is so sociable with other dogs. Sandy also is loving her twice a week day care stays and loves the attention from all the fabulous staff. It's not just the sta…"
Claire Spence

"I want to express my sincere thanks to all the wonderful staff for the excellent care they provided to my dog, Donki. She has just spent a very happy two weeks at Rags and Bert’s. Receiving updates via email twice a week made me feel incredibly reassured. It was brilliant to see photos of her always smiling and playing with her favourite balls. T…"
Roy

"I wanted to take a moment to give some feedback about Sophie, who has been grooming my dog, Luki. I’ve been coming to her regularly for full grooms—bath, haircut, nail trim, ear cleaning—and I honestly can’t speak highly enough of the work she does. Luki is a large, very fluffy Sproodle, and he’s not easy to groom—he gets anxious and…"
Teresa & Luki