Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"I just wanted to express my heartfelt gratitude for looking after our beloved spaniel, "Blue," during his stays at the hotel. It means a lot to us knowing that he is being well taken care of when he's away from home. We've noticed that he seems to genuinely enjoy his time there, despite returning home for the weekends. Initially, he seemed a bit lo…"
David & Blue

"" Sophie is the best groomer I’ve used in 14 years. She takes time to get to know the dogs and is so patient. George has never let anyone trim is dew claws and we’ve always had the stress of getting him partially sedated so the vet could do it - thanks to Sophie we now don’t have to bother as she’s managed to do it for us! All three of my d…"
Di & George

"My dog loves it every time. She is a nervous dog around other people and they were amazing with her from the outset and she loves the staff. We have used the overnight stay a couple of times and has always been really easy to book in and very well priced."
Billy Liquorish and Pepper

""The groomer Sophie did a fantastic job grooming my nervous Collie X rescue. He had never been groomed before, Sophie was patient & understanding & my boy looked just like a pup again. Great job 👍🏼""
Somer

"Once we say shall we go to Rags & Bert's he does not leave my side! We know he is saying come on let us go! He is as excited to meet his humans there as he is to meet his friends! Once home he sleeps like a dog who has had the the Best Day Ever, every time. "
Amanda B. and Murphy

"We have a rather nervous dog who gets scared around new people and new dogs. We signed him up for Confidence Building with Tom who was incredible. He went for his first session of daycare recently and absolutely loved it. The staff were friendly and caring, listened to my concerns and reassured me when I needed it."
Rebecca Snell and Winston