Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Highly recommended, Jake was wonderful! We recently attended a puppy training session at Rags & Bertss with our dachshund, Koi, and it was such a wonderful experience! Jake helped us so much to better understand our dog — how to help him enjoy life while also becoming a well-behaved and disciplined pup. You can really see how passionate Jak…"
Georgiana

"Thank you for all you do for Lexi and us! Lexi loves her time with you all and the dog bus is amazing and so helpful! "
Claire & Lexi

""Bailey Bean my show cocker is a very big supporter of Sophie. At the end of his dog hotel stay at the wonderful Rags & Berts he has the full works with Sophie. Patient ,calm and cuts his hair beautifully Bailey bean is well pampered by Sophie.... one of the best in the business I'd say.""
Angela & Bailey Bean

"“Thanks so much for the lovely photos! He looks so relaxed (which is a bonus!) We were really pleased with how smart and sweet-smelling he was when we got him back, and he wasn't traumatised at all by his very first grooming session! We'll definitely be bringing him back.”"
Simon & Hugo

"The care and loving kindness you show Brownie is the main reason Rags & Berts is my kennel of choice. "
Lorena & Brownie

"My dog Alfie has just completed the Steady Paws training programme and the experience has been excellent from start to finish. I’d especially like to highlight how fantastic Jake has been throughout the programme. The training was tailored perfectly to help address Alfie's anxiety on the lead when he meets other (bigger) dogs and Jake has been…"
Lindsay