Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"We both absolutely adore this place and he has the best time playing with all his friends and I have complete trust and faith in Julia and her amazing team. He has also stayed overnight and would be very happy for him to do so again."
Catherine Forbes and Findlay

"We are in debt to Rags & Bert's. We were very fortunate that they helped us with Cheeko. Cheeko is a Mastiff that came into our rescue because he was at risk of euthanasia. We had no space but the guys at Rags stepped up and helped us keep Cheeko safe by caring for him whilst we found a permanent foster home. In total they cared for him for three w…"
Serena & Cheeko

"Great place friendly staff our little Blu loves it every time we take him we feel he is very safe and in good hands A* "
Carl & Blue

"Highly recommended, Jake was wonderful! We recently attended a puppy training session at Rags & Bertss with our dachshund, Koi, and it was such a wonderful experience! Jake helped us so much to better understand our dog — how to help him enjoy life while also becoming a well-behaved and disciplined pup. You can really see how passionate Jak…"
Georgiana

"Absolutely the Best Dog Hotel Around! Rocky goes to Rags and Bert’s Dog Hotel regularly and I honestly wouldn’t send him anywhere else. From the moment we walk in, he’s so excited, Rocky can be nervous at times but it’s clear he absolutely loves it there. The team are fantastic: friendly, professional, and genuinely caring. They work so h…"
Nicky

"Alfie came home feeling super soft and sweet smelling🥰 "
Lindsay & Alfie