Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Happily recommend Rags & Bert's. My dachshund Rolo adores going on a Thursday. He sprints in and the pictures on the Instagram show me he’s loving life. We also booked a stay over Christmas. He got spoilt and we got a little update on how he was doing which calmed my nerves. Great staff!"
Kim & Rolo

"My German Shepherd, Rex, has been having daycare at Rags and Bert's for the past year. He loves it, he's always excited to go and tired at the end of a busy day playing and having zoomies! Last weekend was his first time stopping overnight in the doggy hotel. I wasn't sure how he'd cope, he can be a bit anxious with changes to his routine. I needn'…"
Luke & Rex

"As soon as we arrive, Dylan doesnâ€™t look back for me - he has no hesitation about going in. His behaviour tells me he loves it there with Julia and the team. I never worry about him as I know he is loved and cared for just like he is at home. "
Hannah Doherty and Dylan

"Our dog loves his weekly visit so much that we also use the boarding option when we’re away. He is well looked after, comes home happy, healthy and exhausted! The staff are fantastic and always give us a little pupdate and pictures. Milo has come on leaps and bounds since attending. Thoroughly recommend their services."
Loz

"My beautiful miniature cockapoo had a groom with Sophie last Friday. Sophie was so patient with Suzi who really isn’t easy to groom as she is quite nervous having experienced other not so caring groomers in the past. She looked lovely & smelt beautiful when I collect her - thank you Sophie."
A Happy Customer

""Very good and professional dog care. Numbers of different services. Taking care even of difficult dogs. Highly recommend.""
Andrzej