Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""We have used Rags & Bert's for a while now and could not be happier with the service!! Excellent!!""
Prince

"George absolutely loved his first day! He came home happy, well socialised and completely exhausted from a day of fun. The team are so caring and attentive, and it really gave me peace of mind knowing he was in such safe hands. I also loved the first day postcard - it’s clear he was treated like one of their own. 🐶💛"
Mais

"Our 8-month-old puppy is incredibly clever, but she's also very independent, which I suppose comes with the breed! We knew we needed a bit of help making sure those adorable little ears were actually listening. We honestly didn't expect to see such a noticeable improvement after just one session with David. She was like a different dog on our ev…"
Grumpy Plum

""Like many dogs, our Leonberger isn’t keen on going to the groomers! But in Sophie we have found someone who is very respectful and responsive to our big girl. She will only go as far as tolerated and always follows our wishes. She recommended 5 weekly grooms to try to get our girl more used to the process and we think that is working. Sophie goe…"
Claire

"I was anxious about leaving my 2 rescue dogs in day care initially, but it was the best decision I've made for them. Smudge is 7 and was very nervous, he is so much more confident now and is so sociable with other dogs. Sandy also is loving her twice a week day care stays and loves the attention from all the fabulous staff. It's not just the sta…"
Claire Spence

""My dog has been going to Rags and Bert’s daycare for a few years now. She can’t wait to go in and always comes out happy. The staff are always welcoming and friendly.""
Keeley