Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"We have a rather nervous dog who gets scared around new people and new dogs. We signed him up for Confidence Building with Tom who was incredible. He went for his first session of daycare recently and absolutely loved it. The staff were friendly and caring, listened to my concerns and reassured me when I needed it."
Rebecca Snell and Winston

"We both absolutely adore this place and he has the best time playing with all his friends and I have complete trust and faith in Julia and her amazing team. He has also stayed overnight and would be very happy for him to do so again."
Catherine Forbes and Findlay

"My beautiful miniature cockapoo had a groom with Sophie last Friday. Sophie was so patient with Suzi who really isn’t easy to groom as she is quite nervous having experienced other not so caring groomers in the past. She looked lovely & smelt beautiful when I collect her - thank you Sophie."
A Happy Customer

"Excellent doggie hotel. From meeting the owner to placing my dog into their care, it’s nothing short of excellent. Bailey gets doggy daycare as well as a overnight stay and the key thing is I know he is safe and having fun while I’m away on holiday. I have recommended them to my other friends with doggies...can’t say I’ve done that…"
Angela & Bailey Bean

"" Sophie is the best groomer I’ve used in 14 years. She takes time to get to know the dogs and is so patient. George has never let anyone trim is dew claws and we’ve always had the stress of getting him partially sedated so the vet could do it - thanks to Sophie we now don’t have to bother as she’s managed to do it for us! All three of my d…"
Di & George

"Sophie did the most amazing job on grooming both my German Shepherds who don't like being separated so she managed to take them both together for a joint booking. She groomed my long haired boy and really tidied him up. Her attention to detail is wonderful. She double washed them, stippled out all the shedding, cleaned ears, clipped toe nails & cle…"
Sarah McCann & Lagatha & Rollo