Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"As Lilly is a ex street dog that was rescued from a kill shelter in Romania it was really important that we found her somewhere we could board her when we were on holiday that wasn’t a “traditional” kennel setup. We have hit the jackpot with Rags and Bert’s, she absolutely adores her stays there, she properly sulks for a couple of days when…"
Sally & Lilly

"This place is amazing. I was nervous about leaving my GSD Tao while away on holiday however their caring nature and stimulating dog activities completely put my mind at rest . The regular updates also helped and was an amazing touch I didnâ€™t expect. I would thoroughly recommend Rags and Bertâ€™s - they really care about each dog and tre…"
Cheryl Cooke

"We both absolutely adore this place and he has the best time playing with all his friends and I have complete trust and faith in Julia and her amazing team. He has also stayed overnight and would be very happy for him to do so again."
Catherine Forbes and Findlay

""Bailey Bean my show cocker is a very big supporter of Sophie. At the end of his dog hotel stay at the wonderful Rags & Berts he has the full works with Sophie. Patient ,calm and cuts his hair beautifully Bailey bean is well pampered by Sophie.... one of the best in the business I'd say.""
Angela & Bailey Bean

"My dog loves it every time. She is a nervous dog around other people and they were amazing with her from the outset and she loves the staff. We have used the overnight stay a couple of times and has always been really easy to book in and very well priced."
Billy Liquorish and Pepper

"We had a great experience with the Steady Paws training and would highly recommend Jake. He quickly helped us identify that the main thing we needed to work on with Luci, was her emotional regulation rather than simply seeing her behaviour as reactivity. That shift made a huge difference and stopped us being so hard on ourselves, as we finally unde…"
Jessica M