Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Once we say shall we go to Rags & Bert's he does not leave my side! We know he is saying come on let us go! He is as excited to meet his humans there as he is to meet his friends! Once home he sleeps like a dog who has had the the Best Day Ever, every time. "
Amanda B. and Murphy

"Want to say a huge thank you to looking after our girl, Raven, last week! Could tell how well she was looked after, such a great experience after previously having a poor experience at another kennel. We are so grateful for the care and attention from the team. She has been quite upset with us since coming home so I think she is missing being there…"
Georgia

""My active Westie has been staying and playing at Rags & Bert's for 2 years now. He loves his regular playdays and runs inside excited to see all the staff and his doggy friends. Rags & Bert's have been fantastic for helping him run off his energy and learning how to socialise with multiple dogs. Rags & Bert's are our number 1 choice for playda…"
Kate

""Mr Alf my French Bulldog looks forward to having his spa day with Sophie at The Grooming Pod Rags & Bert's Sophie is amazing with Mr Alf and makes him feel very special with all the attention he needs, he looks like a young puppy when Sophie has finished with him Sophie has a calm and relaxing nature that Mr Alf loves and gives him the extra att…"
Deborah & Mr Alf

"Thank you for all you do for Lexi and us! Lexi loves her time with you all and the dog bus is amazing and so helpful! "
Claire & Lexi

"My dog loves it every time. She is a nervous dog around other people and they were amazing with her from the outset and she loves the staff. We have used the overnight stay a couple of times and has always been really easy to book in and very well priced."
Billy Liquorish and Pepper