Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"“Thanks so much for the lovely photos! He looks so relaxed (which is a bonus!) We were really pleased with how smart and sweet-smelling he was when we got him back, and he wasn't traumatised at all by his very first grooming session! We'll definitely be bringing him back.”"
Simon & Hugo

"We are in debt to Rags & Bert's. We were very fortunate that they helped us with Cheeko. Cheeko is a Mastiff that came into our rescue because he was at risk of euthanasia. We had no space but the guys at Rags stepped up and helped us keep Cheeko safe by caring for him whilst we found a permanent foster home. In total they cared for him for three w…"
Serena & Cheeko

"I just wanted to send a thanks to Sophie for giving Rolo the best grooms! Rolo always comes out smelling amazing and we love the style of haircut. You can tell Sophie genuinely cares for every dog she grooms, and itâ€™s safe to say, Rolo loves his monthly grooms! Also wanted to say that Rags and Bertâ€™s day care and doggy hotel is h…"
Jess & Rolo

""The groomer Sophie did a fantastic job grooming my nervous Collie X rescue. He had never been groomed before, Sophie was patient & understanding & my boy looked just like a pup again. Great job 👍🏼""
Somer

"Absolutely the Best Dog Hotel Around! Rocky goes to Rags and Bert’s Dog Hotel regularly and I honestly wouldn’t send him anywhere else. From the moment we walk in, he’s so excited, Rocky can be nervous at times but it’s clear he absolutely loves it there. The team are fantastic: friendly, professional, and genuinely caring. They work so h…"
Nicky

"I brought my young very shy puppy to Rags & Bert's. The staff were so nice and supportive, they took time to slowly introduce my puppy to other dogs, gave her cuddles and noticed when she needed time out. Roll on a few months and I have happy and confident puppy. "
Kristina Kelly and Coco