Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"We are very happy with Alfie's groom, I don't expect he was that easy. In fact, I'm surprised you managed to get a photo of him on the table without being held down with more than a lead!! "
Sarah & Alfie

"Our dachshund, Enzo, had a long stay at Rags and Bert’s and we all loved it! We’ve all seen him flourish, becoming more confident and social thanks to his time at the daycare. As pawrents (especially when traveling), we felt reassured knowing our dog was in safe and capable hands. We also really appreciated the updates they sent while we were a…"
Laura & Enzo

"Sophie did the most amazing job on grooming both my German Shepherds who don't like being separated so she managed to take them both together for a joint booking. She groomed my long haired boy and really tidied him up. Her attention to detail is wonderful. She double washed them, stippled out all the shedding, cleaned ears, clipped toe nails & cle…"
Sarah McCann & Lagatha & Rollo

"Our dog loves his weekly visit so much that we also use the boarding option when we’re away. He is well looked after, comes home happy, healthy and exhausted! The staff are fantastic and always give us a little pupdate and pictures. Milo has come on leaps and bounds since attending. Thoroughly recommend their services."
Loz

"Rags & Bert's is an amazingly friendly place where my dog loves to spend her days! Everyone really cares about the dogs and they put lots of work into making sure the dogs in their care are enriched and stimulated, while making sure they get rest."
Michelle Chismon and Auri

""Rags & Bert's recently upgraded their grooming service. The Grooming Pod by Sophie is a fantastic grooming service. I couldn't be happier with the monthly service and treatment my dogs receive. Sophie has lots of experience, with nervous dogs to first timers and pups, is super friendly and is a great addition to the Rag and Bert's team. We love th…"
Tracy