Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""I have been taking my Puppy Toy Poodle for nearly one year to the groomers - Sophie. Teddy is a nervous dog, but while at Rags & Bert's he settles very quickly. He always looks great when washed cut and groomed, looking forward to next groom. Well done Sophie.""
Maria & Teddy

""A really big part of me does not want to leave this review as Sophie will get even busier! Sophie is the first groomer to really listen to what we would like, and definitely don’t want I.e Murphy is more sheepdog then poodle and so we do not want to whole poodle blow dry, and everything we asked Sophie did brilliantly. Even inside his ridiculo…"
Amanda & Murphy

"Jake was brilliant with working with our oversea rescue. He was very patient and understanding of his reactiveness and managed to get the best out of him. Would highly recommend, and would use in the future if we chose to adopt again."
Kayleigh

"I just wanted to send a thanks to Sophie for giving Rolo the best grooms! Rolo always comes out smelling amazing and we love the style of haircut. You can tell Sophie genuinely cares for every dog she grooms, and itâ€™s safe to say, Rolo loves his monthly grooms! Also wanted to say that Rags and Bertâ€™s day care and doggy hotel is h…"
Jess & Rolo

"I wanted to take a moment to give some feedback about Sophie, who has been grooming my dog, Luki. I’ve been coming to her regularly for full grooms—bath, haircut, nail trim, ear cleaning—and I honestly can’t speak highly enough of the work she does. Luki is a large, very fluffy Sproodle, and he’s not easy to groom—he gets anxious and…"
Teresa & Luki

"I want to express my sincere thanks to all the wonderful staff for the excellent care they provided to my dog, Donki. She has just spent a very happy two weeks at Rags and Bert’s. Receiving updates via email twice a week made me feel incredibly reassured. It was brilliant to see photos of her always smiling and playing with her favourite balls. T…"
Roy