Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"I was anxious about leaving my 2 rescue dogs in day care initially, but it was the best decision I've made for them. Smudge is 7 and was very nervous, he is so much more confident now and is so sociable with other dogs. Sandy also is loving her twice a week day care stays and loves the attention from all the fabulous staff. It's not just the sta…"
Claire Spence

"I want to express my sincere thanks to all the wonderful staff for the excellent care they provided to my dog, Donki. She has just spent a very happy two weeks at Rags and Bert’s. Receiving updates via email twice a week made me feel incredibly reassured. It was brilliant to see photos of her always smiling and playing with her favourite balls. T…"
Roy

"Rags & Bert's have been incredibly patient, understanding and supportive of our very nervous rescue dog. They worked at our pace as well as guided us and now our dog loves daycare."
Sharna Swaine and Rafa

"I wanted to take a moment to give some feedback about Sophie, who has been grooming my dog, Luki. I’ve been coming to her regularly for full grooms—bath, haircut, nail trim, ear cleaning—and I honestly can’t speak highly enough of the work she does. Luki is a large, very fluffy Sproodle, and he’s not easy to groom—he gets anxious and…"
Teresa & Luki

""Mr Alf my French Bulldog looks forward to having his spa day with Sophie at The Grooming Pod Rags & Bert's Sophie is amazing with Mr Alf and makes him feel very special with all the attention he needs, he looks like a young puppy when Sophie has finished with him Sophie has a calm and relaxing nature that Mr Alf loves and gives him the extra att…"
Deborah & Mr Alf

"As soon as we arrive, Dylan doesnâ€™t look back for me - he has no hesitation about going in. His behaviour tells me he loves it there with Julia and the team. I never worry about him as I know he is loved and cared for just like he is at home. "
Hannah Doherty and Dylan