Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"I have been using Doggy Daycare since my dog was three months old and he absolutely loves it! I think it has been so important to socialise him with other dogs from a young age and all of the staff at Rags & Bertâ€™s are very helpful and friendly. He also stays overnight in the dog hotel on occasions which has been really useful. "
Alexandra Harris and Vincent

""My pomsky Storm has had numerous holidays at Rags & Bert's, he always comes back happy and relaxed. We love to receive the email updates and photos of him having fun whilst we’re away, very reassuring.""
Alex & Storm

""Bailey Bean my show cocker is a very big supporter of Sophie. At the end of his dog hotel stay at the wonderful Rags & Berts he has the full works with Sophie. Patient ,calm and cuts his hair beautifully Bailey bean is well pampered by Sophie.... one of the best in the business I'd say.""
Angela & Bailey Bean

"The staff are wonderful, the environment is fantastic for socialising all types of dogs together in a fun environment with complete monitoring and engagement by the staff with the dogs and they come home happy and tired - just perfect."
Lynn Cordell, Alfie and Dexter

"Rags & Bert's takes care of my fur baby like heâ€™s their own. Even respects his diva demands as he thinks heâ€™s more human than dog. I really donâ€™t trust anyone else and he has the BEST time every time heâ€™s there."
Katie Kopka and Ascher

"As soon as we arrive, Dylan doesnâ€™t look back for me - he has no hesitation about going in. His behaviour tells me he loves it there with Julia and the team. I never worry about him as I know he is loved and cared for just like he is at home. "
Hannah Doherty and Dylan