Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Thank you so much for the pupdate! Milo loves it there and it makes us happy to see these pics. "
Loraine & Milo

""Sophie is the best groomer I’ve ever had and my dog absolutely loves her! She always comes back looking cuter than ever and she is much happier in the warmer weather ☺️ even in the winter she loves it and doesn’t get so muddy on her walks 😍 would recommend Sophie to anyone 🥰""
Thea

"Just wanted to say thank you to you all for looking after Lou Lou her first stay away from us and we are so pleased it was with you . The little postcards meant the world to us to see how she was getting on. And her groom before she came home is amazing looks fantastic. Thanks so much again and I won’t be worried leaving her as know she’s in…"
Lisa

""I have been taking my Puppy Toy Poodle for nearly one year to the groomers - Sophie. Teddy is a nervous dog, but while at Rags & Bert's he settles very quickly. He always looks great when washed cut and groomed, looking forward to next groom. Well done Sophie.""
Maria & Teddy

""Our Dachshund regularly uses the wonderful daycare at Rags; and the Grooming Pod at Rags is equally fantastic. The level of care and attention shown always keeps us going back. Sophie the Head Groomer always goes above and beyond. We can’t recommend the Grooming Pod at Rags & Bert's enough along with Rags’ amazing daycare. Thank you all so muc…"
Jason

"I have been using Doggy Daycare since my dog was three months old and he absolutely loves it! I think it has been so important to socialise him with other dogs from a young age and all of the staff at Rags & Bertâ€™s are very helpful and friendly. He also stays overnight in the dog hotel on occasions which has been really useful. "
Alexandra Harris and Vincent