Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""My dog has been going to Rags and Bert’s daycare for a few years now. She can’t wait to go in and always comes out happy. The staff are always welcoming and friendly.""
Keeley

"" Sophie is the best groomer I’ve used in 14 years. She takes time to get to know the dogs and is so patient. George has never let anyone trim is dew claws and we’ve always had the stress of getting him partially sedated so the vet could do it - thanks to Sophie we now don’t have to bother as she’s managed to do it for us! All three of my d…"
Di & George

""I have been taking my Puppy Toy Poodle for nearly one year to the groomers - Sophie. Teddy is a nervous dog, but while at Rags & Bert's he settles very quickly. He always looks great when washed cut and groomed, looking forward to next groom. Well done Sophie.""
Maria & Teddy

""Our Labrador started Daycare at Rags and Bert’s the second day they opened over eight years ago and is still enjoying his days there. Burt is quite nervous at times but the team understand this and look after him very well. Five years ago Ava, another Labrador joined our family and as a puppy she enjoyed her time at Daycare and still goes but on…"
Alexia & Burt

"Thank you for having Suzi over Christmas and New Year, we missed her so much! But the postcards & Instagram kept us up to date so thank you very much to all the staff that looked after her. She looked to be having a great time. She was also beautifully groomed when we collected her on our return from our holiday. Thank you, Sophie. "
Fliss & Suzi

"My German Shepherd, Rex, has been having daycare at Rags and Bert's for the past year. He loves it, he's always excited to go and tired at the end of a busy day playing and having zoomies! Last weekend was his first time stopping overnight in the doggy hotel. I wasn't sure how he'd cope, he can be a bit anxious with changes to his routine. I needn'…"
Luke & Rex