Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""The groomer Sophie did a fantastic job grooming my nervous Collie X rescue. He had never been groomed before, Sophie was patient & understanding & my boy looked just like a pup again. Great job 👍🏼""
Somer

"Excellent doggie hotel. From meeting the owner to placing my dog into their care, it's nothing short of excellent. Bailey gets doggy daycare as well as a overnight stay and the key thing is I know he is safe and having fun while I'm away on holiday.I have recommended them to my other friends with doggies...can't say I've done that with any other …"
Angela Ford | Via Google Reviews

"Rags & Bert's takes care of my fur baby like heâ€™s their own. Even respects his diva demands as he thinks heâ€™s more human than dog. I really donâ€™t trust anyone else and he has the BEST time every time heâ€™s there."
Katie Kopka and Ascher

"Our corgi Puszek has been going to Rag & Bert's for holiday boarding over the last 3-4 years and we have always been happy with the service. It's really good to know that he is well looked after and gets to spend his time playing with other dogs. We love receiving the emails with updates and photos during his stays. Would highly recommend."
Siw & Puszek

"Our dog Barry comes to Rags and Bert's every week and recently stayed for a week whilst we were on holiday. We love the “postcards” we receive sending pictures about what he’s upto in his hotel stays and it’s lovely to know how much of an amazing time he has on his holidays at rags and berts (it’s also very obvious from the way he runs in…"
Nicola

"My German Shepherd, Rex, has been having daycare at Rags and Bert's for the past year. He loves it, he's always excited to go and tired at the end of a busy day playing and having zoomies! Last weekend was his first time stopping overnight in the doggy hotel. I wasn't sure how he'd cope, he can be a bit anxious with changes to his routine. I needn'…"
Luke & Rex