Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Our corgi Puszek has been going to Rag & Bert's for holiday boarding over the last 3-4 years and we have always been happy with the service. It's really good to know that he is well looked after and gets to spend his time playing with other dogs. We love receiving the emails with updates and photos during his stays. Would highly recommend."
Siw & Puszek

"My dog Rosie has been attending Rags & Bert's for just over 2 years, her tail wags non-stop. She comes home a happy tired dog having been stimulated all day. "
Debbie Lewis and Rosie

"Absolutely the Best Dog Hotel Around! Rocky goes to Rags and Bert’s Dog Hotel regularly and I honestly wouldn’t send him anywhere else. From the moment we walk in, he’s so excited, Rocky can be nervous at times but it’s clear he absolutely loves it there. The team are fantastic: friendly, professional, and genuinely caring. They work so h…"
Nicky

"I just wanted to express my heartfelt gratitude for looking after our beloved spaniel, "Blue," during his stays at the hotel. It means a lot to us knowing that he is being well taken care of when he's away from home. We've noticed that he seems to genuinely enjoy his time there, despite returning home for the weekends. Initially, he seemed a bit lo…"
David & Blue

"My dog loves it every time. She is a nervous dog around other people and they were amazing with her from the outset and she loves the staff. We have used the overnight stay a couple of times and has always been really easy to book in and very well priced."
Billy Liquorish and Pepper

"Excellent doggie hotel. From meeting the owner to placing my dog into their care, it’s nothing short of excellent. Bailey gets doggy daycare as well as a overnight stay and the key thing is I know he is safe and having fun while I’m away on holiday. I have recommended them to my other friends with doggies...can’t say I’ve done that…"
Angela & Bailey Bean