Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"We have a rather nervous dog who gets scared around new people and new dogs. We signed him up for Confidence Building with Tom who was incredible. He went for his first session of daycare recently and absolutely loved it. The staff were friendly and caring, listened to my concerns and reassured me when I needed it."
Rebecca Snell and Winston

""Sophie is the best groomer I’ve ever had and my dog absolutely loves her! She always comes back looking cuter than ever and she is much happier in the warmer weather ☺️ even in the winter she loves it and doesn’t get so muddy on her walks 😍 would recommend Sophie to anyone 🥰""
Thea

"As soon as we arrive, Dylan doesnâ€™t look back for me - he has no hesitation about going in. His behaviour tells me he loves it there with Julia and the team. I never worry about him as I know he is loved and cared for just like he is at home. "
Hannah Doherty and Dylan

"We are in debt to Rags & Bert's. We were very fortunate that they helped us with Cheeko. Cheeko is a Mastiff that came into our rescue because he was at risk of euthanasia. We had no space but the guys at Rags stepped up and helped us keep Cheeko safe by caring for him whilst we found a permanent foster home. In total they cared for him for three w…"
Serena & Cheeko

"The staff are wonderful, the environment is fantastic for socialising all types of dogs together in a fun environment with complete monitoring and engagement by the staff with the dogs and they come home happy and tired - just perfect."
Lynn Cordell, Alfie and Dexter

"Rags & Bert's is an amazingly friendly place where my dog loves to spend her days! Everyone really cares about the dogs and they put lots of work into making sure the dogs in their care are enriched and stimulated, while making sure they get rest."
Michelle Chismon and Auri