Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""A really big part of me does not want to leave this review as Sophie will get even busier! Sophie is the first groomer to really listen to what we would like, and definitely don’t want I.e Murphy is more sheepdog then poodle and so we do not want to whole poodle blow dry, and everything we asked Sophie did brilliantly. Even inside his ridiculo…"
Amanda & Murphy

""My active Westie has been staying and playing at Rags & Bert's for 2 years now. He loves his regular playdays and runs inside excited to see all the staff and his doggy friends. Rags & Bert's have been fantastic for helping him run off his energy and learning how to socialise with multiple dogs. Rags & Bert's are our number 1 choice for playda…"
Kate

"Sophie did the most amazing job on grooming both my German Shepherds who don't like being separated so she managed to take them both together for a joint booking. She groomed my long haired boy and really tidied him up. Her attention to detail is wonderful. She double washed them, stippled out all the shedding, cleaned ears, clipped toe nails & cle…"
Sarah McCann & Lagatha & Rollo

"My German Shepherd, Rex, has been having daycare at Rags and Bert's for the past year. He loves it, he's always excited to go and tired at the end of a busy day playing and having zoomies! Last weekend was his first time stopping overnight in the doggy hotel. I wasn't sure how he'd cope, he can be a bit anxious with changes to his routine. I needn'…"
Luke & Rex

"" Sophie is the best groomer I’ve used in 14 years. She takes time to get to know the dogs and is so patient. George has never let anyone trim is dew claws and we’ve always had the stress of getting him partially sedated so the vet could do it - thanks to Sophie we now don’t have to bother as she’s managed to do it for us! All three of my d…"
Di & George

"Our dog loves his weekly visit so much that we also use the boarding option when we’re away. He is well looked after, comes home happy, healthy and exhausted! The staff are fantastic and always give us a little pupdate and pictures. Milo has come on leaps and bounds since attending. Thoroughly recommend their services."
Loz