Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"Rags & Bert's takes care of my fur baby like heâ€™s their own. Even respects his diva demands as he thinks heâ€™s more human than dog. I really donâ€™t trust anyone else and he has the BEST time every time heâ€™s there."
Katie Kopka and Ascher

""Rags & Bert's recently upgraded their grooming service. The Grooming Pod by Sophie is a fantastic grooming service. I couldn't be happier with the monthly service and treatment my dogs receive. Sophie has lots of experience, with nervous dogs to first timers and pups, is super friendly and is a great addition to the Rag and Bert's team. We love th…"
Tracy

"We are in debt to Rags & Bert's. We were very fortunate that they helped us with Cheeko. Cheeko is a Mastiff that came into our rescue because he was at risk of euthanasia. We had no space but the guys at Rags stepped up and helped us keep Cheeko safe by caring for him whilst we found a permanent foster home. In total they cared for him for three w…"
Serena & Cheeko

"My dog loves it every time. She is a nervous dog around other people and they were amazing with her from the outset and she loves the staff. We have used the overnight stay a couple of times and has always been really easy to book in and very well priced."
Billy Liquorish and Pepper

"Want to say a huge thank you to looking after our girl, Raven, last week! Could tell how well she was looked after, such a great experience after previously having a poor experience at another kennel. We are so grateful for the care and attention from the team. She has been quite upset with us since coming home so I think she is missing being there…"
Georgia

"Our dog loves his weekly visit so much that we also use the boarding option when we’re away. He is well looked after, comes home happy, healthy and exhausted! The staff are fantastic and always give us a little pupdate and pictures. Milo has come on leaps and bounds since attending. Thoroughly recommend their services."
Loz