Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

"I want to express my sincere thanks to all the wonderful staff for the excellent care they provided to my dog, Donki. She has just spent a very happy two weeks at Rags and Bert’s. Receiving updates via email twice a week made me feel incredibly reassured. It was brilliant to see photos of her always smiling and playing with her favourite balls. T…"
Roy

"We started bringing our new puppy to the Friday Puppy Party and he can't get enough. The staff are knowledgeable, friendly, and genuine dog people. We couldn't be happier with the start the Rags and Bert's team is giving our new puppy and can already see the lifelong benefits from this early socialization. We are now working on training our puppy w…"
Mike & Oliver

""Mr Alf my French Bulldog looks forward to having his spa day with Sophie at The Grooming Pod Rags & Bert's Sophie is amazing with Mr Alf and makes him feel very special with all the attention he needs, he looks like a young puppy when Sophie has finished with him Sophie has a calm and relaxing nature that Mr Alf loves and gives him the extra att…"
Deborah & Mr Alf

"I have been using Doggy Daycare since my dog was three months old and he absolutely loves it! I think it has been so important to socialise him with other dogs from a young age and all of the staff at Rags & Bertâ€™s are very helpful and friendly. He also stays overnight in the dog hotel on occasions which has been really useful. "
Alexandra Harris and Vincent

"My two setters loved staying at Rags and Bert’s. They were clearly looked after and well loved, I’m not sure they wanted to go! We received daily photos via social media and personalised postcards a few times a week. We had full feedback on collection and I am so grateful knowing they were safe and well. Thank you to everyone at Rags and Berts …"
Sarah Gresty

"Thanks so much for the photos and amazing job grooming Scooby - very much appreciated! "
Mike & Scooby