Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""Rags & Bert's recently upgraded their grooming service. The Grooming Pod by Sophie is a fantastic grooming service. I couldn't be happier with the monthly service and treatment my dogs receive. Sophie has lots of experience, with nervous dogs to first timers and pups, is super friendly and is a great addition to the Rag and Bert's team. We love th…"
Tracy

""Our Labrador started Daycare at Rags and Bert’s the second day they opened over eight years ago and is still enjoying his days there. Burt is quite nervous at times but the team understand this and look after him very well. Five years ago Ava, another Labrador joined our family and as a puppy she enjoyed her time at Daycare and still goes but on…"
Alexia & Burt

""Bailey Bean my show cocker is a very big supporter of Sophie. At the end of his dog hotel stay at the wonderful Rags & Berts he has the full works with Sophie. Patient ,calm and cuts his hair beautifully Bailey bean is well pampered by Sophie.... one of the best in the business I'd say.""
Angela & Bailey Bean

"I wanted to take a moment to give some feedback about Sophie, who has been grooming my dog, Luki. I’ve been coming to her regularly for full grooms—bath, haircut, nail trim, ear cleaning—and I honestly can’t speak highly enough of the work she does. Luki is a large, very fluffy Sproodle, and he’s not easy to groom—he gets anxious and…"
Teresa & Luki

"Thank you so much for the pupdate! Milo loves it there and it makes us happy to see these pics. "
Loraine & Milo

""Our Dachshund regularly uses the wonderful daycare at Rags; and the Grooming Pod at Rags is equally fantastic. The level of care and attention shown always keeps us going back. Sophie the Head Groomer always goes above and beyond. We can’t recommend the Grooming Pod at Rags & Bert's enough along with Rags’ amazing daycare. Thank you all so muc…"
Jason