Add your card securely

To allow Rags&Berts to make card payments on your behalf, then the setup of your Card needs to be done securely. Rags&Berts uses this functionality to process payment for Scheduled Daycare and to pay for your daycare, grooming or boarding bookings on your behalf.

Customers can add a Card to their account securely:

Customers can add a card from the Kennelbooker App or the older Online Portal

The journey is slightly different in each option

Kennelbooker App

The KennelBooker Pet Parent App is in the App and Play stores.

Once downloaded use RAGS&BERTS in the first screen to link to your account.
The email address is the one you currently have booking confirmations sent to.

Sign in and then press the … more in the bottom left corner
Click the blue Credit / Debit Card screen
Press blue Add New Card

KB Online portal

Sign in and then press the three lines icon in the top right corner
On the pop-up / slider press Credit / debit Cards
Press the blue Add New Card button

Adding the Card

Using the app or the portal this part of the journey is the same. You need to provide:

Your Name on the Card
Long 16-digit Card Number
Expiry Date MM/YY
3-digit security number (CVV2)
Press SAVE CARD NOW

At this point, our third-party payment provider STRIPE will take control and activate the authorisation with your bank.

I have shown the journey with my card in Halifax (no security data is shown). Your bank will have a similar journey

The card details will identify your Bank or Payment Provider and will ask permission to start the journey.
Log in using your credentials to your own Bank (not shown)
The Authorisation should be waiting for you when you log in
There will be a ‘Please Authorise’ screen
Once authorised, you can close your Bank or Payment App (not shown)
Returning to KennelBooker will confirm the card has been added

If there is an issue at any point, the card will not be added.

Press ADD NEW CARD again to restart the journey

Don't just take our word for it

""Our Labrador started Daycare at Rags and Bert’s the second day they opened over eight years ago and is still enjoying his days there. Burt is quite nervous at times but the team understand this and look after him very well. Five years ago Ava, another Labrador joined our family and as a puppy she enjoyed her time at Daycare and still goes but on…"
Alexia & Burt

"My two setters loved staying at Rags and Bert’s. They were clearly looked after and well loved, I’m not sure they wanted to go! We received daily photos via social media and personalised postcards a few times a week. We had full feedback on collection and I am so grateful knowing they were safe and well. Thank you to everyone at Rags and Berts …"
Sarah Gresty

"I brought my young very shy puppy to Rags & Bert's. The staff were so nice and supportive, they took time to slowly introduce my puppy to other dogs, gave her cuddles and noticed when she needed time out. Roll on a few months and I have happy and confident puppy. "
Kristina Kelly and Coco

"Excellent doggie hotel. From meeting the owner to placing my dog into their care, it's nothing short of excellent. Bailey gets doggy daycare as well as a overnight stay and the key thing is I know he is safe and having fun while I'm away on holiday.I have recommended them to my other friends with doggies...can't say I've done that with any other …"
Angela Ford | Via Google Reviews

""My dog has been going to Rags and Bert’s daycare for a few years now. She can’t wait to go in and always comes out happy. The staff are always welcoming and friendly.""
Keeley

"We are very happy with Alfie's groom, I don't expect he was that easy. In fact, I'm surprised you managed to get a photo of him on the table without being held down with more than a lead!! "
Sarah & Alfie