Gift Vouchers and Gift Experiences must be redeemed within 12 months of purchase. Expired vouchers cannot be redeemed.
Gift Vouchers can be used towards eligible services at Rags & Bert’s in Reading or Farnborough, subject to availability and service eligibility.
Gift Experiences are valid for the specific experience purchased and are subject to availability, booking requirements and any suitability assessments that apply.
Advance booking is required for all services and experiences.
Gift Vouchers cannot be exchanged for cash or refunded.
Gift Vouchers cannot be replaced if lost, stolen or damaged.
Any unused balance on a Gift Voucher cannot be refunded in cash.
Gift Vouchers and Gift Experiences cannot be used in conjunction with other offers or discounts unless stated otherwise.
Some services, including daycare and residential training, may be subject to an assessment to ensure they are suitable for the dog.
Rags & Bert’s reserves the right to amend these terms where necessary.
