Customer Testimonials

"Our Dachshund regularly uses the wonderful daycare at Rags; and the Grooming Pod at Rags is equally fantastic. The level of care and attention shown always keeps us going back. Sophie the Head Groomer always goes above and beyond. We can’t recommend the Grooming Pod at Rags & Bert's enough along with Rags’ amazing daycare. Thank you all so much "

@JASON

"Sophie is the best groomer I’ve used in 14 years. She takes time to get to know the dogs and is so patient. George has never let anyone trim is dew claws and we’ve always had the stress of getting him partially sedated so the vet could do it - thanks to Sophie we now don’t have to bother as she’s managed to do it for us! All three of my dogs just love her and I cannot recommend her enough! "

@DI &GEORGE

"Rags & Bert's recently upgraded their grooming service. The Grooming Pod by Sophie is a fantastic grooming service. I couldn't be happier with the monthly service and treatment my dogs receive. Sophie has lots of experience, with nervous dogs to first timers and pups, is super friendly and is a great addition to the Rag and Bert's team. We love the "postcards" from the Grooming Pod which always make us smile. My dogs have been going to doggy daycare for many many years now, having this service while they are attending daycare is super convenient and the prices are competitive comparing to the general grooming market. Trusting my "babies" not only to be cared for by the skilled team in daycare but to have the same care for grooming is a blessing, and peace of mind. Thanks to the ENTIRE Rags & Bert's Team.

@TRACY

"I have been taking my Puppy Toy Poodle for nearly one year to the groomers - Sophie. Teddy is a nervous dog, but while at Rags & Bert's he settles very quickly. He always looks great when washed cut and groomed, looking forward to next groom. Well done Sophie."

@MARIA & TEDDY

We are in debt to Rags & Bert's. We were very fortunate that they helped us with Cheeko. Cheeko is a Mastiff that came into our rescue because he was at risk of euthanasia. We had no space but the guys at Rags stepped up and helped us keep Cheeko safe by caring for him whilst we found a permanent foster home. In total they cared for him for three weeks. They were absolutely fantastic and the staff could not have been more caring if they had tried. Cheeko loved his stay. Thank you so much for helping us rescue Cheeko you are a credit to dogs everywhere BW Serena Swanston (Founder Forget Me Not Reading Rescues)."

@SERENA & CHECKO

"Very good and professional dog care. Numbers of different services. Taking care even of difficult dogs. Highly recommend."

@ANDRZEJ

"My pomsky Storm has had numerous holidays at Rags & Bert's, he always comes back happy and relaxed. We love to receive the email updates and photos of him having fun whilst we’re away, very reassuring."

@ALEX & sTORM

"The groomer Sophie did a fantastic job grooming my nervous Collie X rescue. He had never been groomed before, Sophie was patient & understanding & my boy looked just like a pup again. Great job 👍🏼"

@SOMER

"Our Labrador started Daycare at Rags and Bert’s the second day they opened over eight years ago and is still enjoying his days there. Burt is quite nervous at times but the team understand this and look after him very well. Five years ago Ava, another Labrador joined our family and as a puppy she enjoyed her time at Daycare and still goes but on an ad-hoc basis. Both Labradors have a great time when Boarding and we can enjoy our holiday knowing our dogs are being well looked after and having fun. We really appreciate the photos being sent to us showing our dogs having a lovely time. Thank you very much Julia and everyone at Rags and Bert’s for looking after our dogs and giving them such a good time."

@ALEXIA & BURT

"My dog has been going to Rags and Bert’s daycare for a few years now. She can’t wait to go in and always comes out happy. The staff are always welcoming and friendly."

@KATE

"My active Westie has been staying and playing at Rags & Bert's for 2 years now. He loves his regular playdays and runs inside excited to see all the staff and his doggy friends.
Rags & Bert's have been fantastic for helping him run off his energy and learning how to socialise with multiple dogs.
Rags & Bert's are our number 1 choice for playdays or longer term stays as the staff are all so friendly and helpful and we know our Westie will be happy, safe and well looked after whilst he is there."

@KATE

"Like many dogs, our Leonberger isn’t keen on going to the groomers! But in Sophie we have found someone who is very respectful and responsive to our big girl. She will only go as far as tolerated and always follows our wishes. She recommended 5 weekly grooms to try to get our girl more used to the process and we think that is working. Sophie goes beyond what she ‘has’ to do by enlisting help from another member of staff when necessary, accommodating us when she’s flat out and communicating personally with us. We 100% recommend her!"

@CLAIRE

"Bailey Bean my show cocker is a very big supporter of Sophie. At the end of his dog hotel stay at the wonderful Rags & Berts he has the full works with Sophie.
Patient ,calm and cuts his hair beautifully Bailey bean is well pampered by Sophie.... one of the best in the business I'd say."

@ANGELA & BAILEY BEAN

"Sophie is the best groomer I’ve ever had and my dog absolutely loves her! She always comes back looking cuter than ever and she is much happier in the warmer weather ☺️ even in the winter she loves it and doesn’t get so muddy on her walks 😍 would recommend Sophie to anyone"

@tHEA

"A really big part of me does not want to leave this review as Sophie will get even busier!
Sophie is the first groomer to really listen to what we would like, and definitely don’t want I.e Murphy is more sheepdog then poodle and so we do not want to whole poodle blow dry, and everything we asked Sophie did brilliantly. Even inside his ridiculously hairy ears (the vet asked us to get Sophie to keep his ears as clear as she made them!
Main thing is that Murphy likes Sophie, happy to go in. Delighted when he comes out (in a good way.) 
Gets busy so best advice is get booked in advance!
Thoroughly recommend, Rags & Bert's struck Gold with Sophie and The Grooming Pod!"

@AMANDA & MURPHY

"Mr Alf my French Bulldog looks forward to having his spa day with Sophie at The Grooming Pod Rags & Bert's
Sophie is amazing with Mr Alf and makes him feel very special with all the attention he needs, he looks like a young puppy when Sophie has finished with him
Sophie has a calm and relaxing nature that Mr Alf loves and gives him the extra attention that Frenchies love
I would recommend you take your dog for a regular spa day with Sophie."

@DEBORAH & MR ALF

"My beautiful miniature cockapoo had a groom with Sophie last Friday. Sophie was so patient with her who really isn’t easy to groom as she is quite nervous having experienced other not so caring groomers in the past. She looked lovely & smelt beautiful when I collect her - thank you Sophie."

@a happy grooming customer

"We are very happy with Alfie's groom, I don't expect he was that easy.  In fact, I'm surprised you managed to get a photo of him on the table without being held down with more than a lead!!"  

@sarah & alfie

"Alfie came home feeling super soft and sweet smelling🥰"

@lindsay & alfie

"The care and loving kindness you show Brownie is the main reason Rags & Berts is my kennel of choice." 

@lorena & brownie

"Thank you for having Suzi over Christmas and New Year, we missed her so much! But the postcards & Instagram kept us up to date so thank you very much to all the staff that looked after her. She looked to be having a great time. She was also beautifully groomed when we collected her on our return from our holiday. Thank you, Sophie."

@fliss & suzi

"Great place, friendly staff. Our little Blue loves it every time we take him.  We feel he's very safe and in good hands A*"

@Carl & Blue

"Oh my gosh we are obsessed!! Thank you so much for giving him the best groom!!  

Thank you"

@Milana & Barley

"I just wanted to express my heartfelt gratitude for looking after our beloved spaniel, "Blue," during his stays at the hotel. It means a lot to us knowing that he is being well taken care of when he's away from home. We've noticed that he seems to genuinely enjoy his time there, despite returning home for the weekends. Initially, he seemed a bit lonely and subdued, but on his subsequent visits, he appeared to be familiar with the place and looked forward to returning.

Receiving the postcard from R&B to update us on his well-being was a thoughtful gesture. It's clear that he's much happier there than at the previous kennel, as he returned home clean and in good spirits. I'm truly impressed with R&B and wouldn't hesitate to recommend their services in the future.

During his last day at the hotel, I arranged for him to receive grooming, and I must say he looked exceptionally smart and well-groomed. I'm genuinely impressed with the grooming services as well and would definitely consider booking him in for grooming there again. Thank you for taking such good care of Blue."

@David & BLUE

"This place is amazing. I was nervous about leaving my GSD Tao while away on holiday however their caring nature and stimulating dog activities completely put my mind at rest . The regular updates also helped and was an amazing touch I didn’t expect. I would thoroughly recommend Rags and Bert’s - they really care about each dog and treat them like their own. I especially liked the fact she wasn’t stuck in a kennel all day every day."

@Cheryl Cooke

"My dog Dylan has been going to Rags & Bert's since he was a year old - he is 4 now. Dylan attends twice a week and as soon as we arrive he doesn’t look back for me - he has no hesitation about going in. His behaviour tells me he loves it there with Julia and the team. I never worry about him as I know he is loved and cared for just like he is at home. Dylan and I are truly grateful to Julia and her team and thank them."

@Hannah Doherty & Dylan

"Rags & Bert's takes care of my fur baby like he’s their own. Even respects his diva demands as he thinks he’s more human than dog. I really don’t trust anyone else and he has the BEST time every time he’s there."

@Katie Kopka & Ascher

"Rags & Bert's is an amazingly friendly place where my dog loves to spend her days! Everyone really cares about the dogs and they put lots of work into making sure the dogs in their care are enriched and stimulated, while making sure they get rest. Since the pandemic began they reacted quickly to make the drop-off and collection process COVID-safe which is incredible! I recommend them to every person I know who gets a new dog!"

@Michelle Chismon & Auri

"Murphy goes to Rags & Berts on Fridays. He seems to know it’s Friday and once we say ‘shall we go to Rags & Bert's?’ he does not leave my side! We know he is saying C’mon let’s go! He is as excited to meet his humans there as he is to meet his friends! The staff are incredible and greet him like a friend which allows leaving him there wonderful! Once home he sleeps like a dog who has had the ‘Best Day Ever’ every time. He’s been there on Fridays and ad hoc for over a year, so this year he is there for 11 days when we go away. I am surprised how comfortable we feel about how he’ll be cared for and cuddled! Great job Rags & Bert's and thank you."

@Amanda B & Murphy

"My dog Rosie has been attending Rag & Berts for just over 2 years, her tail wags non-stop. She comes home a happy tired dog having been stimulated all day. Julia and the team at Rags & Bert's are great."

@Debbie Lewis & Rosie

"I have been taking my dogs to Rags & Bert's for over a year. They absolutely love it and are literally crying to get in as soon as we turn the corner. The staff are wonderful, the environment is fantastic for socialising all types of dogs together in a fun environment with complete monitoring and engagement by the staff with the dogs and they come home happy and tired - just perfect."

@Lynn Cordell & Alfie and Dexter

"I brought my young very shy puppy to Rags & Bert's. She was insecure, scared of other dogs and humans. I was quite worried about her. Rags & Bert's staff were so nice and supportive, they took time to slowly introduce my puppy to other dogs, gave her cuddles and noticed when she needed time out. Roll on a few months and I have happy and confident puppy. Thank you very much Rags & Bert's."

@Kristina Kelly & Coco

"I have been taking my dog here for the past year. She loves it every time. She is a nervous dog around other people and they were amazing with her from the outset and she loves the staff. Love the photo updates we get on Instagram to see what they are up to during the day. We have used the overnight stay a couple of times and has always been really easy to book in and very well priced. I would recommend to anyone with a dog and it really helps your dogs with the socialisation that they all need to learn when they are puppies! Thank you team."

@Billy Liquorish & Pepper

"I have been using Rags & Bert’s Doggy Daycare since my dog was just over three months old and he absolutely loves it! I think it has been so important to socialise him with other dogs from a young age and all of the staff at Rags & Bert’s are very helpful and friendly. He also stays overnight in the dog hotel on occasions which has been really useful when I have needed to make sure he is well looked after for an evening. I would definitely recommend to others. Thank you :)"

@Alexandra Harris & Vincent

"We have a rather nervous dog who gets scared around new people and new dogs. We signed him up for Confidence Building with Tom who was incredible. He went for his first session of daycare recently and absolutely loved it. The staff were friendly and caring, listened to my concerns and reassured me when I needed it. Sarah, in particular from my experience, goes above and beyond and is an angel who goes out of her way to help. Can highly recommend this place."

@Rebecca Snell & Winston